24/7 Emergency Services

Burst pipes, gas leaks, no heating - we're here when you need us most

Call Now: 0191 622 6923

Average response time: 30-60 minutes

30

Minute Target Response

Our Emergency Response Promise

When disaster strikes, you need someone fast. Our emergency team is on call 24 hours a day, 7 days a week, 365 days a year - including Christmas Day.

No call-out charges
Same price day or night
Price agreed before work starts
Fully stocked vans

Emergencies We Handle

Water Emergencies

  • • Burst pipes
  • • Major leaks
  • • Flooding
  • • No water supply
  • • Leaking cylinders
  • • Failed stopcocks

Gas Emergencies

  • • Gas leaks (call National Grid first: 0800 111 999)
  • • Carbon monoxide concerns
  • • Boiler breakdowns
  • • No heating or hot water
  • • Pilot light problems
  • • Gas appliance faults

Drainage Emergencies

  • • Blocked toilets
  • • Sewage backup
  • • Overflowing drains
  • • Blocked sinks
  • • Drain collapse
  • • Flooding from drains

Electrical Emergencies

  • • Power outages
  • • Tripping circuits
  • • Burning smells
  • • Sparking outlets
  • • No hot water (immersion)
  • • Electric shower failures

Winter Emergencies

  • • Frozen pipes
  • • Frozen condensate
  • • Boiler lockouts
  • • No heating
  • • Radiator leaks
  • • Burst pipes from frost

Pest Emergencies

  • • Wasp nests
  • • Rat infestations
  • • Mice problems
  • • Squirrel damage
  • • Bee removal
  • • Bird infestations

What To Do In An Emergency

1

Stay Calm

Don't panic. Most emergencies can be managed until help arrives.

2

Isolate If Safe

Turn off water at stopcock, gas at meter, or electric at consumer unit if safe to do so.

3

Call Us

Call 0191 622 6923 and tell us what's happening. We'll dispatch the nearest engineer.

4

We Arrive

Our engineer will be with you fast, with the tools and parts to fix the problem.

Important Emergency Numbers

Gas Emergency

0800 111 999

National Gas Emergency Service
(Free, 24/7)

My Home Heroes

0191 622 6923

Plumbing, Heating & Electrical
(24/7 Emergency)

Water Emergency

0800 XXX XXXX

Your local water company
(Check your bill)

Need Emergency Help Right Now?

Our team is standing by 24/7 - call us immediately

Call 0191 622 6923 Now
CALL 0191 622 6923
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